The Internet is aflame with word that Nintendo’s Super Smash Bros. Brawl, the latest release for the Wii and probably one of the most anticipated console games ever, doesn’t work on some machines.
The company says this has something to do with “contamination on the lens of the disc drive.” Nintendo has posted information about the problem and the solution on its Web site.
Destructoid also has some juicy information, including reports that the consoles that experienced this problem in Japan had to be replaced and not simply cleaned as Nintendo’s notice prescribes.
Now, I’m not a huge Smash Bros. fan, but I’ve had my share of problems with the Wii hardware (in fact, I had to ship my console back to Nintendo not once, but twice), and Nintendo has always been incredible to work with – they keep their promises, so if you’re experiencing this problem, hang in there! It’s just a shame that their biggest release of the year had to be marred by something as silly as dirty lenses. And it’s bizarre that they’re making people send in the hardware when they could just mail out cleaning discs.
Here’s the full text of Nintendo’s announcement, followed by another link to the repair form:
Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)
“How can I get this fixed and how long will it take?”
If you are experiencing disc read errors, please utilize the form below to request a repair order. Nintendo is upgrading inbound and outbound shipping to expedite the total repair process. Specific repair times will be provided as you fill out the repair form below. There is no cost for the repair or shipping. Please note: returning the game to the retail store will not solve the problem. So we encourage users who are experiencing issues with playing Super Smash Bros. Brawl to utilize this repair order process.
“What if I have Virtual Console games or other stored data on my Wii console?”
Due to the nature of this particular issue, you should not lose any of your stored data. In some rare cases you may have to re-download your Virtual Console games from the Wii Shop Channel, but there is no cost to doing so.
“Who can use this form?”
Consumers who are at least 13 years old, and live in: The continental United States, Alaska, or Hawaii; Puerto Rico; U.S. Territories (such as Guam and the U.S. Virgin Islands); APO/FPO addresses
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